Reliable express delivery of your cargo between Kazakhstan and any country

Entrust your document and cargo delivery needs to our expert care. Complete the order form to discover our competitive pricing. We pride ourselves on fast, reliable, and meticulous parcel handling
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Shipping cost:
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About us

Seeking swift and affordable express shipping from Kazakhstan to any country, or the reverse? Our service specializes in the quick, reliable transport of parcels and envelopes, guaranteeing competitive rates for all your shipping needs.
From important documents to precious souvenirs, we ensure safe, timely delivery with our door-to-door service, picking up cargo from your home or office and delivering it directly within 3 to 7 days from dispatch.
Trust us for hassle-free shipping to and from Kazakhstan, and enjoy the convenience and peace of mind our experienced logistics team provides.

Our work process

Delivery process Fill out an application on the website
01
Fill out an application on the website
Delivery process Receive transport documents by email
02
Receive transport documents by email
Delivery process Pack the cargo, print and stick the label
03
Pack the cargo, print and stick the label
Delivery process Courier arrives at the appointed time and picks up your package
04
Courier arrives at the appointed time and picks up your package
Delivery process Track your cargo online
05
Track your cargo online
Delivery process Your package is delivered by courier to your specified address
06
Your package is delivered by courier to your specified address

Why choose us

Express delivery Fast delivery
Fast delivery:
Minimized delivery times thanks to optimized logistics routes.
Express delivery Competitive prices
Competitive prices:
Favorable delivery rates without hidden fees or additional extra charges.
Express delivery Transparent tracking
Transparent tracking:
Possibility of online tracking of your cargo in real time.
Express delivery Personal manager
Personal manager:
Individual approach to each client and consultations on any issues.
Express delivery Flexible delivery schedule
Flexible delivery schedule:
Possibility to choose the time and place of delivery at a time convenient for the client.
Express delivery Loyalty programs
Loyalty programs:
Discounts and bonuses for regular customers and large orders.
Express delivery Wide geographical coverage
Wide geographical coverage:
Cargo delivery anywhere in the world without restrictions.
Express delivery Professional team
Professional team:
Our specialists are trained and have extensive experience in logistics, guaranteeing a high level of service.
Express delivery 24/7 support
24/7 support:
We are always in touch, ready to answer your questions and help in any situation, regardless of the time of day.
Express delivery Guaranteed safety
Guaranteed safety:
All cargo is insured, providing additional protection from unexpected situations.

Q & A

Express delivery Question answer
Do you deliver parcels to all countries?
We deliver parcels to all countries from Kazakhstan and from all countries to Kazakhstan.
Can I ship perishable items?
Perishable products are plant seedlings, fresh vegetables and fruits, mushrooms, berries, grass, frozen food, as well as food that requires maintaining a temperature regime that is not placed in a thermal box. Perishable products can only be sent in vacuum packaging.
Are there any restrictions on the size of parcels?
The weight of the parcel should not exceed 1000 kg. The weight of one item in the parcel should not exceed 300 kg. The length should not exceed 300 cm.
How can I cancel the shipment of a parcel?
The shipment of a parcel can be canceled before it is processed and packaged for shipment to the airport by contacting the manager.
What is the international shipping process?
An application is filled out on the website, the courier picks up the parcel from the sender and after that the parcel proceeds to its destination. Upon arrival in the destination country, the parcel goes through customs procedures, after which the courier delivers it to the address specified in the application.
How do I know if my item is prohibited from shipping or is limited in delivery?
A list of prohibited and delivery-restricted goods can be found on the DHL website or contact the manager.
Can I send electronics or batteries?
Batteries are dangerous goods and are therefore prohibited from shipment.
What should I do if my parcel is delayed?
The reasons for delivery delays may be weather conditions, problems with customs, etc. If the parcel is delayed, you need to clarify the reasons with the manager.
Can I get the refund, if my parcel is not delivered in time?
The return of payment for ill-timed delivery of parcel is not envisaged, because on speed of delivery the great number of factors can influence are weather terms, problems in-process custom, incomplete package of documents for passing of custom procedures, requiring addition
How to fill a complaint about the lost or damaged parcel?
Send us a report of parcel damage or parcel loss.
It is possible to send a fragile objects?
It is possible to send fragile items, but they must be carefully packaged, and it is recommended to use the 'DHL Enhanced Liability for Cargo Security' service.
Can I schedule a delivery time?
The delivery time can be arranged with the courier, who calls customers before delivery.
How to prepare customs documents for international shipping?
Customs documents can be prepared with the help of our manager.
Can I send the personal items ?
You can send any personal items that are not included in the list of prohibited or restricted items.
What payment methods are available?
Payment by card on the website.
How much time do I have to file a complaint about a lost or damaged parcel?
All claims must be dend within thirty (30) days after acceptance of the shipment by DHL.
Are there any items that require special delivery conditions?
Yes, these are items that require special temperature conditions during transportation.
Can I send alcohol or tobacco products?
Alcohol and tobacco products are prohibited for shipping.
How can I get help with packaging?
The responsibility for property packaging of the cargo always is on the the sender. If you cannot find a suitable box for shipping yourself, you can choose a DHL box. When picking up the cargo, the courier can bring the box you have selected.
What should I do if my package is delayed at the custom?
Customs clearance times vary depending on the country, and we cannot influence them. In some countries, duties and taxes need to be paid. Customs may detain the shipment because they require additional information. In this case, they will contact you.
Can I change the delivery address after the package has been sent?
Yes, you can, but only after the status "Customs clearance".
Do you deliver parcel on weekends or holidays?
No, parcel are delivered only on weekdays.
How can I find out the delivery cost?
Fill out the order form on our website.
What is the maximum weight for a package?
The weight of the package must not exceed 1000 kg. The weight of one item in the package must not exceed 300 kg.
How can I contact with customer support?
You can contact customer support by sending a message on our website.
Do you provide urgent of express delivery?
Our delivery services are express delivery.
Can I send a package to a P.O. box?
Shipments cannot be delivered to subscriber box addresses or with only postal codes provided.
How I should prepare a package for shipping?
Pack the cargo securely - fill the box completely, leaving no empty space. Seal all seams and edges of the box with an H-taping method. Attach a special plastic pouch with the printed invoice to the top of the cargo; the invoice must be fully visible on the box. Assess the value of the contents, as you may want to use the "DHL Enhanced Liability for Cargo Security" service.
What happens if there's no one at the delivery address?
In this case, the courier will contact you the next day and arrange a delivery time.
Do you deliver animals?
No, we don't deliver animals.
How can I check the status of my package?
You can track your shipment and check the status through the website.
Do you have discounts for regular customers?
Discounts are considered individually for each customer.
What is the process of placing an order and the shipping procedure looks like?
On the website, you need to fill out the order form, receive confirmation, pay for the shipment, and print the documents received from the manager. After that, the courier will pick up the package and documents, and you can track the movement of the package on the tracking website using the number provided in the invoice.
How the security of my package ensured?
To ensure the safety and security of packages, we recommend using the "DHL Enhanced Liability for Cargo Security" service.
What delivery methods do you offer?
We offer air delivery.
Can I send a package to a remote region?
Yes, you can. When serving settlements classified by DHL as remote, an additional tariff is applied.
Are there any restrictions on the number of packages in one order?
There are limitations for packages from abroad to Kazakhstan for individuals - the duty-free limit based on price will be 1000 euros, and based on weight - 31 kg per 1 package. If there is an excess in price or weight, the excess amount in price or weight must be declared with payment of duties and broker services.
What additional services do you offer?
We provide simplified customs clearance services in Kazakhstan for individuals.
Can I track the package in real-time?
Yes, you can. On the tracking website, you need to enter the tracking number into the search bar.
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Contacts

KazAirExpress contacts phone
+7 777 535 53 50 WhatsApp only
KazAirExpress contacts address
Республика Казахстан, ВКО, г.Усть-Каменогорск, пр.Абая, 156/19.

Reviews from our clients

Айдана
С kazair моя посылка быстро достигла Франции. Советую!
02.06.2019
Emily R.
Amazing service by Kazair Express! My parcel from the USA to Kazakhstan arrived in just 4 days. Highly recommend!
27.07.2019
Данияр
С Эйр экпресс документы дошли до Канады за несколько дней. Респект!
14.08.2019
Гульнур
Благодаря казэкпрэс моя посылка прибыла в Испанию без проблем.
12.09.2019
Marco S.
Kazair Express exceeded my expectations. Shipped from Italy to Kazakhstan seamlessly. Great communication!
21.10.2019
Ольга
Казэйрекспрес доставил мою посылку в Италию. Небольшая задержка, но все хорошо.
03.12.2019
Аскар
kazair – лучший выбор для международных отправлений. Спасибо!
05.01.2020
Isabel M.
Superb service! My parcel from Spain to Kazakhstan was delivered promptly. Will use Kazair Express again.
22.02.2020
Тимур
Через казэкпрэс отправлял посылку в Японию. Все быстро, но была задержка с курьером.
23.04.2020
Светлана
Эйр экпресс – это гарантия быстрой и надежной доставки. Рекомендую.
17.07.2020
James P.
Fast delivery and excellent service from the UK to Kazakhstan. Kazair Express made it easy!
07.08.2020
Sarah J.
Efficient and reliable, shipped my documents from Canada to Kazakhstan without a hitch. Kazair Express is top-notch.
27.09.2020
Меруерт
С Казэйрекспрес посылка дошла до Англии за рекордное время!
19.10.2020
Бекзат
Через kazair отправлял груз в Китай. Остался доволен, хотя и были мелкие задержки.
11.01.2021
Hiroki T.
From Japan to Kazakhstan, my package arrived safely and much quicker than expected. Thanks, Kazair Express!
27.12.2021
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Shortly, within a few hours, you will receive the necessary documentation for sending your parcels. This includes the postal label for the parcel, the postal label for the courier, and an invoice accompanied by detailed instructions.
Should we need any additional information, we will reach out to you within the next few hours. Additionally, should you have any questions, please feel free to write to or call us.
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